Refund policy

At Zoshio, we want you to shop with confidence. If your purchase isn't quite right, we're here to help. Please read the policy below before requesting a return, refund, or exchange.

Return Window

You may request a return within 30 days from the date you receive your order.

Return requests submitted after the 30-day period may not be eligible for a refund or exchange.

Return Eligibility

To qualify for a return, items must meet the following conditions:

Be in their original condition, unused or only lightly handled.
Include all original tags, packaging, accessories, and included parts.
Show no obvious signs of wear, damage, modification, or misuse.

We accept returns for the following situations:

You changed your mind after receiving the item (buyer's remorse).
The item arrived damaged or defective.
You received the wrong item.
The item has a manufacturing defect.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Clearance items.
Final sale or promotional items marked as non-returnable.
Products that have been excessively used, altered, or damaged after delivery.

How to Start a Return

To request a return or exchange, please contact our customer support team within the return period.

Please include:

Your order number.
The item(s) you wish to return.
The reason for the return.
Photos, if the item is damaged, defective, or incorrect.

After your request has been approved, we will provide a prepaid return shipping label along with return instructions.

Please do not send items back without receiving return authorization, as this may delay processing.

Return Shipping Fees

For returns due to buyer's remorse or other non-defective reasons, the customer is responsible for the return shipping cost.

We do not charge any restocking fees or additional processing fees.

If the return is the result of our mistake, such as:

A defective product.
A damaged item caused during shipment.
An incorrect item sent by us.

Zoshio will cover the return shipping cost. If the customer pays the shipping cost in advance, reimbursement will be made based on the actual shipping cost after the return has been verified.

Refund Processing

Once your returned item has been received and inspected, we will process your refund within 5 business days.

Approved refunds will be issued to the original payment method used for the purchase, such as PayPal or the original credit/debit card.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

We do not deduct any restocking fees from approved refunds.

Exchanges

We are happy to offer exchanges.

If you would like a different item, size, color, or need a replacement for a defective product, please contact us within 30 days of receiving your order.

Exchange requests are subject to product availability. If the requested replacement is unavailable, we will discuss available alternatives or process a refund where appropriate.

Lost or Damaged Return Shipments

If your return package is lost or damaged while being shipped back to us, please contact our customer support team as soon as possible.

Please provide any available shipping receipt, tracking information, photos, or other supporting documentation. We will work with you and, where applicable, the shipping carrier to help resolve the issue.