Privacy policy

At Zoshio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you use our website, we may collect the following information:

Your name.
Shipping and billing address.
Email address.
Telephone number.
Payment-related information necessary to complete your purchase (payment details are securely processed by our payment service providers and are not stored on our servers).
Order history.
Customer support communications.
Device information such as browser type, IP address, operating system, and website usage data collected through cookies or similar technologies.

We only collect information that is reasonably necessary to provide our products and services.

How We Use Your Information

We use your information for legitimate business purposes, including to:

Process and fulfill your orders.
Arrange shipping and delivery.
Verify payments and prevent fraudulent transactions.
Respond to customer service inquiries.
Process returns, refunds, and exchanges.
Send order confirmations, shipping updates, and service-related communications.
Improve our website, products, and customer experience.
Maintain website security and detect unauthorized activity.
Comply with legal obligations under applicable laws in the United States.

We do not use your personal information for purposes unrelated to these activities without your permission.

Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may send you information about new products, special offers, or updates.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will not use your personal information for advertising or marketing purposes without your consent where consent is required by applicable law.

We Do Not Sell Your Personal Information

Zoshio does not sell, rent, or trade your personal information to third parties.

We do not share your personal information with advertising companies for their independent marketing purposes without your permission.

When information must be shared with trusted service providers, such as payment processors, shipping carriers, website hosting providers, or fraud prevention services, it is shared only to the extent necessary for them to perform services on our behalf.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website performance, and help us understand how visitors use our website.

These technologies do not give us access to personal information beyond what you voluntarily provide.

You may manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

Data Security

Protecting your information is an important part of our business.

Our website is protected by a valid SSL (Secure Socket Layer) certificate, which encrypts data transmitted between your browser and our servers. This encryption helps safeguard personal information during online transactions.

In addition to SSL encryption, we use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Although no method of electronic transmission or storage can guarantee absolute security, we continuously work to maintain appropriate security measures.

Data Retention

We retain personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Meet accounting and tax requirements.
Resolve disputes.
Comply with applicable legal obligations.

When personal information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information under applicable U.S. privacy laws.

These rights may include the ability to:

Request access to the personal information we maintain.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request information about how your personal information has been used or disclosed, where applicable.

To exercise any applicable privacy rights, please contact us using the information provided below.

Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it in accordance with applicable law.

Third-Party Services

Our website may contain links to third-party websites or use third-party service providers, including payment processors and shipping providers.

These third parties operate under their own privacy policies, and we encourage you to review those policies before providing personal information directly to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The revised version becomes effective immediately upon publication on this website. We encourage customers to review this page periodically.

Governing Law

This Privacy Policy is governed by the applicable laws of the United States, including applicable federal laws and relevant state privacy laws where required.

Any matters relating to this Privacy Policy shall be interpreted in accordance with the laws applicable within the United States.